Policies
Cancellation Policy
At Vive Wellness & Medical Aesthetics, we value your time and strive to provide the best care possible. To help us serve all patients efficiently, we kindly ask for at least 24 hours’ notice if you need to cancel or reschedule your appointment.
We understand that emergencies may arise, and exceptions may be made at the discretion of Vive Wellness & Medical Aesthetics.
Appointments canceled or rescheduled with less than 24 hours’ notice are subject to a $75 cancellation fee or forfeiture of the appointment deposit, if applicable. No-shows will also be subject to the cancellation fee.
Patients who no-show, cancel, or reschedule with less than 24 hours’ notice on two separate occasions may no longer be permitted to schedule future appointments with Vive Wellness & Medical Aesthetics. Future scheduling privileges will be determined at the discretion of the practice.
By scheduling an appointment, the patient acknowledges and agrees to comply with this cancellation and no-show policy.
Appointments canceled or rescheduled with less than 24 hours’ notice are subject to a $75 cancellation fee (or forfeiture of deposit, if applicable).
No-shows will also be charged the cancellation fee.
All sales for aesthetic treatment are final. Refunds are not provided under any circumstances once treatment has been rendered.
Exception may be made only in cases of extenuating circumstances, at the sole discretion of Vive Wellness & Med Aesthetics. Any such exceptions will be evaluated individually and do not establish a precedent for future cases.
At Vive Wellness & Medical Aesthetics, payment is required in full at the time services are rendered. We accept cash, credit/debit cards, HSA cards, CHERRY Payments, and CareCredit.
All services must be paid for in their entirety on the same day they are rendered. We do not offer delayed billing.
Card Transaction Fee: A 3.5% transaction fee will be added to applicable card transactions. This fee will be disclosed prior to completion of the transaction and will appear as part of the patient's total amount due.
By providing a card for payment and completing the transaction, the patient acknowledges and agrees to the applicable transaction fee.
Thank you for respecting our policies and allowing us to provide you with the best care possible.
Dermal fillers are priced and charged per syringe. Once a syringe is opened, it is considered a single-use sterile medical product and cannot be reused for another patient.
Patients are financially responsible for the entire cost of each syringe opened for their treatment, regardless of the total amount injected. Any unused portion remaining in the syringe after treatment must be discarded in accordance with manufacturer guidelines and infection control standards.
Because the product has been opened and cannot be returned, stored, or used for another patient, opened syringes are non-refundable and non-transferable, regardless of the amount injected or whether the full contents of the syringe are used.
By proceeding with treatment, the patient acknowledges and agrees to this policy.